Frequently Asked Questions
Everything you need to know about your next favorite pair of kicks.
Are all your products authentic?
Yes, authenticity is our top priority. Every item at SWAG KICKS undergoes a rigorous multi-point inspection process by our expert authentication team before being listed for sale.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range between 7-14 business days.
What is your return policy?
We offer a 14-day return window for all items, provided they are returned in their original condition with all security tags and packaging intact.
How do I know what size to order?
Sizing can vary between brands. We provide a detailed size conversion chart on every product page and include specific 'fit notes' to help you choose the perfect size.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible buy-now-pay-later options through Klarna and Affirm.
Can I track my order?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.